Privacy Policy

1. Information We Collect

We collect information you provide directly, information collected automatically when you use the Services, and information from trusted third-party providers that help us operate our business.

• Contact and account details: name, email address, phone number, and service address you provide when you request service, create an account, or sign in.
• Service information: descriptions of your HVAC issue, appointment history, equipment details, invoices, and maintenance plan membership.
• Payment information: billing details processed by our third-party payment processor. We do not store full card numbers on our systems.
• Authentication data: information used to sign you in securely, including through email codes or Google Sign-In, handled by our authentication provider.
• Usage and device data: IP address, browser type, pages viewed, and similar analytics data collected automatically through cookies and similar technologies.
• Communications and consent records: text-message content, delivery status, opt-in or opt-out timestamps, the disclosure shown when consent was collected, and evidence needed to honor your messaging choices.

2. How We Use Your Information

• Schedule, dispatch, and perform HVAC services you request.
• Create and manage your account, customer portal access, and maintenance plan.
• Process payments and send invoices, receipts, and service reminders.
• Communicate with you about appointments, service updates, and support requests.
• Send marketing text messages only when we have documented your express consent, and maintain suppression records when you opt out.
• Improve our website, Services, and customer experience.
• Comply with legal obligations and enforce our agreements.

3. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business or as required by law, including with:

• Service providers that support our operations, such as authentication (Clerk), payment processing (Stripe), hosting (Vercel), database (Neon), email delivery (Resend), text-message delivery (Twilio), and analytics (PostHog).
• Professional advisors, such as accountants and attorneys, when reasonably necessary.
• Government authorities or other parties when required by law, subpoena, or to protect our rights, safety, or property.
• A successor entity in connection with a merger, acquisition, or sale of assets.

4. Google Sign-In and Limited Use

If you choose to sign in with Google, we receive basic profile information such as your name and email address to create and secure your account. We request only the minimum scopes needed to authenticate you.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising and do not sell it.

5. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain service and billing records as required by applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

We do not sell or share mobile numbers or text-message consent records with third parties for their own marketing. We may share them with messaging providers solely to operate the Restore messaging program and honor opt-out requests.

If you opt in to marketing text messages, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to marketing texts is not a condition of purchasing goods or services.

• Access or update your account information through the customer portal or by contacting us.
• Opt out of marketing email through its unsubscribe link and opt out of marketing texts at any time by replying STOP. Reply HELP for messaging help or call (864) 479-6737.
• Request deletion of your personal information, subject to legal and recordkeeping requirements.
• Depending on your state of residence, you may have additional rights under applicable privacy laws.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. Third-Party Links

Our website may link to third-party sites we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.